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11bet Casino Privacy Policy — Your Information Is Safe With Us

What we collect, why we collect it, and how we keep it safe — it's all laid out here, transparently. Your privacy is our highest priority.

Last Updated: January 2026

How We Protect Your Information

The Core Pillars of the 11bet casino Privacy Policy

SSL encryption protection

Every transaction and piece of personal information you share is protected with 256-bit SSL encryption. Third parties have no way to access your data.

Secure Data Storage

Your information is stored on secured servers. Firewalls and multi-layered security measures are in place to prevent unauthorized access.

Your Data Is Never Sold

11bet casino never sells your personal information to third parties. Your data is used solely to operate and deliver our services.

Cookie Transparency

We clearly explain what cookies we use and why. You can disable non-essential cookies at any time.

Your Rights Are Protected

You can request to view, correct, or delete your information at any time. You are in control of your data.

Option to Stay Anonymous

For select games and features, you can participate with minimal information. Respecting your privacy is a core part of our policy.

Table of Contents
  1. Introduction
  2. What information we collect
  3. How we collect it
  4. How Your Information Is Used
  5. Data Sharing Policy
  6. Cookie Policy
  7. Security Measures
  8. Data Retention Period
  9. Your Rights
  10. Minor Protection
  11. Policy Changes
  12. Contact

1. Introduction

Welcome to 11bet casino. This Privacy Policy explains what information we collect from you when you use our platform, how we use it, and how we keep it secure.

By using our website or app, you are agreeing to this Privacy Policy, so please take a moment to read it carefully. If you have any questions, our support team is always ready to help.

Please Note: This Privacy Policy applies solely to 11bet casino's own platform. Third-party websites and services are governed by their own respective policies.

2. What Information We Collect

11bet casino collects various types of information. The table below provides a full breakdown:

Types of Data Example Purpose
Identifying Information Name, date of birth, national ID number KYC verification and age confirmation
Contact Information Email address, phone number, and postal address Account communications and security notifications
Financial information Payment methods, transaction history Deposit and withdrawal processing
Device information IP address, browser, and operating system Security & Fraud Prevention
Usage Data Game history, bet amounts, and activity timestamps Service Improvement & Responsible Gaming

3. How Information Is Collected

11bet casino collects information through several methods:

  • Directly from you: During registration, KYC verification, deposit forms, or when contacting support.
  • Automatically: When you use our website or app, device and browsing information is collected via cookies and tracking technologies.
  • From Third Parties: Verification data received from payment processors, KYC verification agencies, or fraud prevention organizations as required.

We never collect more information than necessary without your consent. Our goal is to work with the minimum data required.

4. How Your Information Is Used

11bet casino uses the information it collects for the following purposes:

  • To create and manage your account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions.
  • To personalize your gaming experience and send you relevant offers.
  • To prevent money laundering, fraud, and other unlawful activities.
  • To support responsible gaming programs and identify at-risk behavior.
  • To provide customer support and resolve technical issues.
  • To comply with legal obligations and meet the requirements of regulatory bodies.
  • For analytical purposes to improve our platform and the quality of our services.

5. Data Sharing Policy

11bet casino does not sell your personal information. However, limited data may be shared in specific circumstances:

  • Payment Processors: Necessary information shared with bKash, Nagad, or your bank to process transactions.
  • KYC agencies: With authorized third parties for identity and age verification.
  • Legal authorities: Mandatory disclosure of information pursuant to court orders or government directives.
  • Fraud prevention agencies: With industry-recognized organizations to investigate suspicious activity.

Your information is not shared with any third parties beyond those listed above. We do not provide data to advertisers or marketing agencies.

7. Security Measures

11bet casino uses industry-standard security technology to protect your information:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Multi-layered firewall and intrusion detection system.
  • Regular security audits and penetration testing.
  • Two-factor authentication (2FA) available.
  • Immediate alerts for suspicious login attempts.

Your password is never stored in plain text — it is kept only as an encrypted hash.

8. Data Retention Period

11bet casino retains your data only for as long as necessary:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are retained for up to 5 years after account closure to meet legal obligations.
  • KYC documents are retained for up to 5 years from the date of the last transaction.
  • If you withdraw consent for marketing communications, that data is removed immediately.

9. Your Rights

As an 11bet casino user, you have the following rights over your own information:

1
Right to Access Your Data

You may request to see what information we hold about you.

2
Right to Rectification

You may request corrections if any of your information is inaccurate.

3
Right to Erasure

Under specific conditions, you may request that your data be deleted.

4
Right to Restrict Processing

In certain cases, you may request that the use of your data be restricted.

5
Right to Data Portability

You may request your data in a machine-readable format.

6
Right to object

You may object to marketing communications or certain uses of your data.

To exercise any of these rights, please contact our support team. We will respond within 30 days.

10. Protection of Minors

11bet casino is strictly an adults-only platform. We do not knowingly collect or process personal information from anyone under the age of 18.

  • Age verification is mandatory at the time of registration.
  • Any account identified as belonging to a minor is suspended immediately.
  • Any data identified as belonging to a minor is deleted without delay.

If there are children or teenagers in your household, please keep your account credentials private and enable password protection on your devices.

11. Policy Changes

11bet casino may update this Privacy Policy from time to time. If any significant changes are made, we will:

  • Display a prominent notice on the website.
  • We will send a notification to your registered email.
  • We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

12. Contact

For any questions, complaints, or data deletion requests related to this Privacy Policy, please get in touch:

  • Email: [email protected]
  • Support Hours: 7 days a week, 24 hours a day
  • Live Chat: bottom-right corner of the platform

We take every request seriously and aim to respond within 30 business days. Complex matters may take a little longer, but we will always keep you updated.

Trust Is Our Identity

Your data is protected and your transactions are secure at 11bet casino. Join today and play with complete peace of mind.

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