11bet Casino Terms & Conditions — The Complete Guide

1. Introduction & Acceptance

By using the 11bet casino website, mobile app, or any of our services, you agree to be fully bound by these Terms & Conditions. Please read them carefully before creating an account for the first time.

These Terms & Conditions constitute a legal agreement between 11bet casino and its users. If you disagree with any part of these terms, please refrain from using our platform.

2. Account Register

To create an account on 11bet casino, you must meet the following requirements:

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• You must provide accurate and up-to-date information at the time of registration — including your name, date of birth, phone number, and address.
• You are responsible for keeping your account password confidential. You must not allow anyone else to access your account.
• You are solely responsible for all activity carried out through your account.
• After registration, you may be required to complete a KYC (Know Your Customer) verification process.

If an account is registered with false information, 11bet casino reserves the right to suspend or close that account at any time, and the account balance may be forfeited.

3. Age Verification

You must be at least 18 years old to participate on 11bet casino. We are firmly committed to protecting minors from accessing our gaming services.

• 11bet casino may request proof of age at the time of registration or at any point thereafter.
• A national ID card, passport, or birth certificate will be accepted as valid proof of age.
• Withdrawals may be restricted until age verification is complete.

4. Deposit Policy

To make a deposit on 11bet casino, you must use an approved payment method. Currently accepted methods are:

• BKash, Nagad, Rocket — Mobile Banking
• Bank Transfer (Selected Banks)
• Cryptocurrency (selected coins)

Please keep the following in mind when making a deposit:

• The minimum deposit amount is BDT 500.
• Deposits are generally credited to your account instantly. If there is a delay, please contact support.
• Only payment methods registered in your own name are accepted. Payments from third-party accounts will not be accepted.
• 11bet casino may temporarily hold deposits pending investigation of any suspicious transactions.

5. Withdrawal Policy

The following conditions must be met to withdraw your winnings:

• KYC verification must be completed before any withdrawal can be processed.
• The minimum withdrawal amount is BDT 1,000.
• Winnings derived from bonuses must meet the specified wagering requirements before any withdrawal can be made.
• Withdrawal requests are typically processed within 12–24 hours. Bank transfers may take 2–3 business days.
• Withdrawals must be made to the same payment method used for the original deposit.
• The daily withdrawal limit is BDT 50,000.

6. Bonus Terms & Conditions

11bet casino offers a range of bonuses — welcome bonuses, deposit bonuses, free spins, cashback, and more. Each bonus comes with its own terms, but the general rules are outlined below:

• Each bonus offer will specify a wagering requirement (typically 20x–35x).
• If the wagering requirements are not met within 30 days of receiving a bonus, the bonus and any associated winnings will be forfeited.
• Using multiple bonuses simultaneously is generally not permitted unless explicitly stated in the offer.
• Bonuses are available to eligible users only. Any attempt to abuse bonuses or exploit the system will result in account suspension.
• 11bet casino reserves the right to modify or cancel any bonus offer at any time.

7. Gaming Rules

All games on 11bet casino are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased.

• If a technical error occurs during a game, that round will be considered void and all wagers will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on the server logs.
• In live casino games, the dealer's decision is final; however, management will have the final say in the event of a technical error.
• If an event in Sports Betting is cancelled or postponed, stakes will be refunded where applicable.

8. Prohibited Activities

The following activities are strictly prohibited on 11bet casino and will result in account closure:

• Creating or operating multiple accounts.
• Money laundering or any transaction involving illegal funds.
• Using bots, automated software, or artificial intelligence to play games.
• Abusing or exploiting the bonus system.
• Colluding fraudulently with other users.
• Attempting to exploit security vulnerabilities or technical weaknesses in the platform.
• Threatening, harassing, or engaging in abusive behaviour.

9. Privacy & Data Protection

11bet casino takes the privacy and security of your personal information very seriously. Full details on how we collect, store, and use your data can be found on our Privacy Policy page.

• Your information will be used only for platform operations and KYC verification.
• Your information will never be sold to any third party.
• 11bet casino is not liable for disclosing information to authorities when required to do so by law.

10. Account Closure & Suspension

You may request to close your account at any time by contacting our support team. Likewise, 11bet casino may close or suspend an account for the following reasons:

• Violation of the Terms & Conditions.
• Suspicious or fraudulent activity.
• Failure to complete KYC verification or providing false information.
• Extended account inactivity (more than 12 months).

Any valid balance will be available for withdrawal before an account is closed, unless it has been forfeited due to a breach of terms.

11. Dispute Resolution

For any complaints or disputes, please follow the process outlined below:

• Please reach out to our customer service team directly in the first instance.
• We will provide an initial response within 7 business days of receiving your complaint.
• Complex cases may take up to 14 business days.
• If you are not satisfied with our decision, you may escalate the matter to an international gaming arbitration body.

12. Changes to Terms

11bet casino reserves the right to update these Terms & Conditions at any time. Any changes will be posted on the website and communicated to registered email addresses.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. We recommend visiting this page regularly.